SaaS – Best Practice perspective

A good perspective by John Rowell, OpSource on steps required to build Software As A Service Offerings. The steps that he has recommended are :

Discovery of business requirements, objectives and guidelines

Designate the Operations Team

Conceive and Design Scalable Infrastructure and Services

Determining Bandwidth requirements and selecting hosting facility

Procuring Infrastructure components

Deploying SAAS delivery infrastructure

Implementing DR and BCP

Integrate monitoring solution

Establish NOC, Client Call Center and Ticketing system

Design and manage SLAs

Document and manage the solution

Read the detailed white-paper here.